Thank you for choosing Freedom Rest! We are committed to providing you with a seamless and reliable shipping/return experience. This Shipping/Return Policy outlines our procedures and guidelines for the delivery/returns of your orders.

 

Shipping & Returns 

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In most cases, you should receive your order within 2 to 5 days for most US states. $4.95 flat rate shipping offer only applies to continental U.S. states (i.e., Alaska, Hawaii, and Puerto Rico are excluded).

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Our return policy allows you to return your items unused, unwashed, and in their original packaging within 30 days of receiving your order. This means you have 30 days after receiving your item to request a return authorization and ship back your return. We DO NOT provide return shipping labels. If your order is not postmarked within 30 days of receiving it, you will not be eligible to receive a refund.

To initiate a return please visit this link

To be eligible for a return/refund, your item must be in the same condition that you received it, unused, unwashed, and in its original packaging. Please note that due to hygienic concerns, if there is pet hair on your returned item, or any other sign of use (i.e. deodorant, perfume, cologne etc. odor), it will not be accepted, and you will be responsible for the cost of shipping the item back to you.

To protect our small business, customer is responsible for shipping returned items (We do not provide return shipping labels). 
Once the return is received and inspected, your refund will be issued to the original form of payment used at the time of purchase. 

You can contact us for any return questions at support@FreedomRestBlanket.com

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Refunds

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We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original payment minus the shipping cost. Please note it can take some time for your bank or credit card company to process and post the refund.

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Shipment Confirmation and Order Tracking​

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• You will receive a shipment confirmation email with your tracking number once your order has shipped.  

• The tracking information will allow you to monitor the progress of your delivery.

• You can track your package via the carriers website, or via a tracking aggregator site. 

 

Damages 

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• Freedom Rest LLC is not liable for any products damaged or lost during shipping.

• If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.  

• After contacting the carrier, please contact Freedom Rest LLC customer service, so that we may assist you to the best of our ability.

 

Incorrect Shipping Address

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• Please ensure that your shipping address is accurate and complete.

• Freedom Rest LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an incorrect address, please contact us immediately. If the order has not been shipped, we will attempt to correct the address.

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Lost or Stolen Packages 

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• If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier to file a claim.  

• After contacting the carrier, please contact Freedom Rest LLC customer service, so that we may assist you to the best of our ability.

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Contact Information 

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• If you have any questions about our Shipping/Return Policy, please contact us at:

Email: support@FreedomRestBlanket.com

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Policy Updates 

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• Freedom Rest LLC reserves the right to modify this Shipping/Return Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.